FAQ

Find answers about frequently asked questions and discover how RebateKey works

Thank you for your interest in our service. To list your products, you need to sign up as a seller. Once done, you will then be presented with instructions on how to do so.
Whether you are launching a new product or accelerating the sales for an old one, you need the sales and you need the buzz. RebateKey gives you just that. Giving rebates is the best way to get attention of the new buyers and these buyers are more likely to spread the word about your product.
We are based in Sheridan, WY, however, we do not have phone support. All payouts are sent via an automated system.

Our site is built to help you get full priced sales using rebates instead of coupons. Full priced sales can help you rank faster than discounted sales. But please note that we are not a review generating platform.

With our platform, you can enter any URL you want to send the buyers to claim your rebate. The buyers will enter their order ID into our system to start the rebate process. You will also be able to communicate with buyers using our buyer/seller messaging to help them with the process or answer questions.

We also provide landing pages for you to drive your own traffic in order to get more claims per day.

The fee is $2.95 per buyer claim. You prepay the amount equal to your per day rebates. Each time a rebate is claimed we charge the card on file to replenish your funds.

After the buyer enters their order ID and the money is held for 30 days, you will then have a 5-day window to approve or decline the rebate. After that time period ends, the buyer will receive their payout.

Please let us know if you have any other questions.

You are not allowed to ask buyers for reviews in the RebateKey platform.
For now only US-based web stores.
A Rebate Key is a unique number (e.g., order ID) that the buyer will provide to you to unlock the rebate. You can either approve it (if it matches with your sales data) or deny it (if there is no such order). Please refrain from abuse such as denying multiple rebates without checking. Such activity will be flagged.
It’s totally up to you. You can give a rebate as low as 10% or as high as 100%. The higher the rebate the more likely customers are to claim it, and the more likely they are to actively participate in your marketing campaign.
It depends on your marketing goals. If you are giving a boost to your new product, 10-20/day is a good number. Run this campaign for 20 days and see the power of viral marketing.

The payment system uses multiple wallets:

When you create/edit a rebate campaign, payments are credited into the rebate campaign wallet. To consult the wallet of each rebate, go to your list of rebate campaigns (https://rebatekey.com/rebates). On the right part of each rebate campaign, click on the dark "Details" button and click on "View wallet".

When your rebate campaign ends (or if you cancel it), the system automatically will first check how many claims you had for that rebate campaign. According to the number of claims you got, the system will block the corresponding amount of money in your rebate wallet to pay out buyers.

The remaining money for that rebate campaign is automatically transferred to your general wallet. For your new rebate campaigns, you will be able to pay with your general wallet.

No. You only pre-pay the first day of the rebate campaign and we will charge you daily based on your rebate campaign settings.
Sorry, we currently only accept credit cards as payment.
We charge sellers a $2.95 fee per sale. If you give out 10 rebates, you will end up paying $29.5 dollars in RebateKey fees during the campaign.
We support any e-commerce platform (e.g., Shopify, Walmart, Amazon, Etsy, etc.). We will verify each link.
Please note that Stripe does not require personal information to proceed to the payment. They use their own security algorithm to validate credit/debit card information. Sometimes they can mark multiple payment attempts as “suspicious activity”. If you’re unable to pay, please contact support.
To cancel your campaign, just click on "Campaigns" in your Profile. On the “Actions” button next to the campaign, choose the "End Campaign" option.
There is no limit to the number of campaigns as long as they are for different products. There can only be ONE running campaign per unique product.
Any additional discounts on the marketplace are not recommended, as this can result affect the payout once the process date is due unless it is specified in your campaign. Rebate payout amounts cannot be adjusted.
You should be able to enter a new card thanks to the blue button in your Wallet.
You can only get a refund at the end of your campaign for unclaimed rebates. Since buyers actually buy your product directly from your URL, you cannot get a refund for claimed/verified purchases.
Yes, every day at 1:00 am EST we transfer money from canceled/completed campaigns to the General Wallet. The amount of money transferred depends on the rebates claimed.
We are very sorry to hear that. While our site is great for certain items, it is important to remember that customers have to pay the full price and wait for their rebate. What we suggest for sellers to increase claims is to drive their own buyer traffic to their landing pages. This is a great way to do it. Another suggestion is to offer 100% rebates.
You can use the funds in another campaign or request a refund in the General Wallet.

Yes, each time a buyer claims a rebate you will be given their order ID to approve/dispute. Please check carefully as sellers who dispute too many rebates will be flagged.

The determination of a rebate dispute should be based on the compliance of one or more of the following reasons:

  • The rebate key submitted was not legitimate.
  • The order was cancelled or refunded.
  • The product was returned.
  • Extra coupon/discount was applied in addition to the rebate offered.
  • The item bought was not the one advertised on the site.
  • The item has been bought multiple times from a same account on the marketplace in connection with the site (this depends on the seller's policies).
Any other reasons may be added at the sole discretion of RebateKey.
We give sellers 5 days to dispute a rebate. First, rebates are held for 30 days to prevent the buyer from purchasing a product, claiming the rebate, and returning the product for a refund. In total, a buyer should wait 35 days before receiving a payout for their purchase. Buyers who abuse the system will be banned from our site.
Rebates are initially held for 30 days after which you are given 5 days to approve/dispute. If no action is taken, the rebate will be automatically approved.

How do I dispute a rebate?

  1. Put the number/buyer name somewhere you will remember like on your phone, computer, on your calendar, or a draft in your email.
  2. Let the buyer know through our messaging system that their rebate will be declined due to the cancellation/refund/not verifying their order ID, etc. Sometimes they may have purchased the product again or entered a wrong order ID.
  3. Wait until the 30-day waiting period ends.
  4. Decline the buyer's purchase during the 5-day window before the system automatically approves the rebate.
No, but you can go to Rebate Queue > Recent Claims > Message Buyer to follow up with the buyer. Please keep in mind that you can only contact them for 60 days after their purchase.
Contact us to cancel/delete your account.

We'd love to hear from you!

Our friendly help team can be reached Monday through Friday, from 9am to 7pm, Central Time.
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