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As an online shopper on Amazon, it can be a good idea to familiarize yourself with different types of order statuses.
You don’t want to place an order and forget about it, thinking it’ll arrive any day now, only to find out that its status is pending until you fill out some necessary information.
To avoid this situation, we will discuss what is an open order on Amazon in detail.
Quick Summary of This Guide
In this post, we will discuss what an “Open order” on Amazon is and what it means for you as a customer.
What is an Open Order on Amazon?
An open order on Amazon can refer to any order that you have placed but it has not been shipped by the seller yet.
The seller could be a third-party merchant or Amazon itself. An order remains “open” as long as it hasn’t been shipped off to the buyer by the seller.
An example of this could be a video game that you pre-ordered but has not been released yet.
Up until the point that the video game gets released and is shipped out to you, your order will remain open.
You can make all sorts of changes to your order (if you wish to) while it’s open. Thus, if you want to make any changes, make sure to do them quickly since it’s not possible once the order is shipped out to you.
For example, if you need to change quantities of items, add more items, or remove some items, you can do all of this by going to your open orders and either adding or removing items.
How do I View Open Orders on Amazon?
You can easily view the open orders you have on your Amazon account by following these steps:
Step 1: Log into your Amazon account.
Step 2: Click on “Returns & Orders” in the top-right section of the Amazon home page as shown:
Step 3: Click on the “Not Yet Shipped” tab in order to view all of your open orders i.e., orders that have not been shipped yet.
Sometimes, you may be browsing on Amazon and you might check out accidentally before you’ve actually finished adding all of the items you want to your cart.
This is a common occurrence and you don’t need to worry as this issue can be easily solved by combining orders.
Simply add the items you forgot to add to your cart and checkout.
Next, go to your Orders and to the “Not Yet Shipped” tab.
You will see a button that says “Want to combine orders?”. Press it and proceed to combine the two orders into one.
Important note: You can only combine open orders. Orders that have already been shipped out to you cannot be combined with others.
Is There Any Way to Make Changes to Orders that Aren’t Open?
Amazon cautions its customers repeatedly that no changes can be made to their orders once they are shipped out to them.
Even the company’s customer service representatives can’t do much about the order once it has been shipped and is not open anymore.
Thus, if you need to make any cancellations, adjustments, or additions to your order, you’ll need to do them while it’s open.
If you don’t make the changes you want to your order and end up receiving something that you don’t want, then you won’t really have much of a choice except to return it.
How do I Make Adjustments to My Open Order?
If you have an open order and want to make some changes to it, then you’ll have to contact the seller. This could be a third-party seller or sometimes, Amazon itself, depending on the product.
Follow these steps to make adjustments to your order:
Step 1: Log into your Amazon account.
Step 2: Click on “Returns & Orders” in the top-right part of the Amazon home screen as shown:
Step 3: Click on the “Not Yet Shipped” tab in order to view all of your open orders as shown:
Step 4: Find the order you wish to modify and click on “View Order”.
Step 5: Click on “Problem with order” and then, click on “Contact Seller”.
Step 6: Send the Amazon seller a message with details about what you want to change in your order.
Frequently Asked Questions (FAQs)
1. Why is My Open Order Taking So Long to Ship?
There can be a multitude of reasons as to why your order has remained open for a long period of time and has not shipped yet.
The most common reason often is because the merchant may have run out of stock for the item you ordered and must be waiting for their inventory to be restocked.
Items also take a long time to ship during holidays and other similar events.
2. Can I Add Items to an Open Order on Amazon?
You cannot directly add items to open orders on Amazon.
That being said, something that you can do is choose the items you want to add and make a separate order for them on Amazon.
After that, combine the two open orders as we have described in the section above.
3. Can I Add Items to My Whole Foods Open Order After I Checkout?
Unlike regular Amazon orders, you can add more items to your Whole Foods delivery if you wish to do so.
Please note that you can only do this before your shopper starts packing up your order.
Simply add an item to your cart and click on “Add to Whole Foods Market order”.
4. Do I Get Charged for Open Orders on Amazon?
When it comes to pre-ordered items and items that have not been shipped out to you yet, Amazon does not charge you immediately.
Your card is only charged by Amazon once the product you ordered is shipped out to you.
So, this means you are not charged while orders are open. You are charged once they are shipped.
Wrapping Things Up…
We’re at the end of our post for what open orders mean on Amazon and what you, as a customer, can do with them.
Open orders provide a lot of flexibility to customers to change their orders while the item hasn’t been shipped out to them.
If you buy an item but then have a change of heart, be sure to look at your orders to check if the Amazon order is still open or not.
If the Amazon order is still open, go ahead and make your changes.