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Have you become a victim of a negative Amazon review for your product despite your great customer service?
We understand that this can be stressful since it can lose you, potential customers. However, the good news is that there are solutions to amend bad comments from your website.
Read this in-depth guide carefully to understand what you can do to remove negative customer feedback. We have included tips, FAQs, and suggestions to make the process easy for you.
Quick Summary of This Guide
This guide has everything you need to know about how to edit and amend Amazon reviews. We have also included strategies that can help you persuade the customer to edit or delete their comment.
Read this guide carefully to find out how you can convince your purchaser to change their negative product reviews.
According to Feedvisor, over 90% of the customers will not consider purchasing a product that has a customer review of an average of three stars or less.
This means a negative review by a user could significantly drop down your sales on Amazon.
However, we understand that customers can leave a bad review despite your great customer service on Amazon.
If this is the case, we will help you identify the best strategies on Amazon to edit or delete customer comments on Amazon.
Without wasting any further time, let’s take a closer look at the strategies you can use to manage Amazon Reviews.
Set a Review Standard – Quick Guide with Tips
Now the first thing we recommend is to effectively set a review standard for the products you want to deliver. You should also closely analyze the negative feedback customers give.
Begin with identifying all the negative product reviews, copy-paste them into a spreadsheet, and sort out the comments by category.
This will help divide the complaints into sections and make it appear as if the product does not have too many bad reviews.
Quick Tip: We strongly advise that when you are compiling the negative reviews, you include the names of the customer so that it appears that their complaints were taken into consideration.
You can divide the negative reviews into categories including:
- Quality assurance
- Fulfillment complaints
- Inaccurate customer reviews
- Abusive reviews
How to Edit Amazon Reviews – Complete Guide for Buyers & Sellers
Amazon allows its buyers and sellers to edit their comments under strict conditions. However, it can be confusing.
We have added a complete step-by-step process on how you can edit your comments if you mistakenly added them.
How Buyers Can Edit Amazon Reviews
If you are an Amazon Buyer, it is comparatively easy for you to edit your comment from your Amazon account.
Here’s what you need to do:
- Log in to your Amazon account
- Open your Amazon profile from your computer
- Go to the Community Activity Section from the main menu
- Click on Edit Review From the Community Activity section
- Select the review you want to edit
- Choose between ‘Edit’ or ‘Delete’ reviews to amend the negative ones
How Amazon Sellers Can Edit Reviews
Amazon Sellers might have to go through a series of procedures to remove a comment. However, it is not impossible to do it.
Follow these guidelines step-by-step to make the process easy for you:
- Open www.amazon.in/feedback ( You can copy paste this link to Google)
- Sign in to your account
- Click to open your recent orders
- Search for the order you want to remove the feedback for from the top right corner
- Tap on the ‘View Order’ button, it will direct you to the next page
- Select ‘Remove Feedback’
Note: you might be asked why you want to remove the feedback. Once your reason is reviewed, the comment will automatically be removed by Amazon from your product’s page.
Amend Customer Complaints – Here’s How You Can Do it
If you have a negative review under your product, it is always better to reach out to your customer and talk to them about the issue.
However, we understand that this may not always be possible. It can become extremely difficult to contact your customer because clicking on their name only directs you to their profile where you might not always find an email or phone number
Quality complaint
Here are a few things you can do to amend a quality complaint about a product if you can’t find the customer’s contact details:
- Write a public response under the customer’s negative comment.
- Contact the buyer through Amazon Seller Central. You can get the customer’s information through their buyer-seller messaging service.
Once you contact your customer you can begin with informing them about the importance of positive reviews for your product.
If your luck works, you might even be able to persuade them to remove their negative reviews.
Fulfillment Complaint
We noticed that sellers who have joined Fulfillment by Amazon (FBA) are often blamed or held accountable by customers for late shipments or if their purchased items are damaged. In case a customer leaves any negative reviews, this could damage your image.
However, we understand that this may not be your fault.
The best thing to do in this case is to contact customers directly and inform them about the issue so they can hit the ‘Delete Review’ button after reviewing their comments for you.
Inaccurate Review
Sometimes, customers end up leaving a negative review for the wrong product. We noticed that this usually occurs when buyers purchase multiple products from the same Amazon account.
If this is the case, message the buyer directly to inform them about their mistake. This should be enough to get them to amend the Amazon reviews they have provided.
In case that does not work, you can visit the Amazon Sellers Central Support page and go to the ‘Customers and Orders’ section. Speak to an Amazon agent and inform them about the issue.
The agent will verify the details and help you out almost immediately.
Abusive Reviews
We understand that oftentimes users will leave abusive or fake product reviews. However, the good news is, you can report these comments.
Amazon has a ‘fake reviewers to court’ feature that allows you to manage questionable feedback.
Immediately tap on the ‘Report’ flag and report to Amazon Seller Central Support.
Important tip: Your professionalism and customer care might help you convince customers to remove their negative comments faster.
Frequently Asked Questions (FAQs)
How to report abusive comments on Amazon?
If you want to report an abusive comment, here’s what you can do:
- Open your Amazon account
- Got to Report Abuse
- Choose from the list of violations
- Provide a related Order ID or ASIN
- Click ‘Submit
Note: you can follow these steps even if you are logged in from your mobile device.
Where can I find my Amazon reviews?
Follow these guidelines step-by-step:
- Log in to your Amazon account
- Click on the ‘Account & List’ option or the three dots on the top if you are using the Amazon app.
- Select the ‘Your Amazon Profile’ option
- Click on the ‘Reviews’ option to view all the previous comments you have written for different products.
- You can choose to delete or edit a previously made comment as well.
How many reviews are fake on Amazon?
You’d be surprised to know that approximately 40% to 70% of reviews are fake on Amazon.
If you see an ‘F’ on the website, that means that Amazon suspects more than 70% of reviews to be fake.
How to Edit Amazon Review – Final Verdict
We understand that negative Amazon reviews can severely damage your reputation and cause you to lose customers.
If you have excellent customer service and have become a victim to a questionable or fake review, we advise you to read this guide carefully.
Read the instructions provided in this guide carefully. In case of any further queries, please feel free to leave your question in the comment section below.
