If you’ve bought some smart home devices or other electronics from Amazon in the past, chances are you may have gone for the Amazon Protection Plan.
The Amazon Extended Protection Plan has several additional benefits compared to the manufacturer’s warranty, which you can take advantage of.
Without wasting any time, let’s dive right into how you can use your Amazon Protection Plan.
Quick Summary of This Guide
This post aims to expand upon:
- What the Amazon Protection Plan is and how it works
- How you can claim it
- What products it covers
So without further ado, let’s get into it.
What is the Amazon Extended Protection Plan?
You can buy the Amazon Extended Protection Plan for many different types of electronics in order to cover damages to them even after your manufacturer’s warranty ends.
The plan is designed to cover mainly smart home devices that you buy from Amazon to enhance your home. The plan typically covers a much larger period compared to the manufacturer’s warranty.
Furthermore, it covers many different types of damages to the product in addition to natural wear and tears.
Not only that but you also receive technical support for the products along with in-home repairing.
Customers typically buy the Amazon Extended Protection Plan at the same time as they purchase the item. However, it can be bought separately at a later date as well.
Hence, your Amazon Protection Plan coverage either begins on the day you purchase the plan or on the day you activate your electronic device.
Why Should I Go for the Amazon Protection Plan When I Already have the Manufacturer’s Warranty?
The manufacturer’s warranty for most electronics is highly useful since it covers mechanical damages that could be caused by normal wear and tear to the product.
If your product breaks down within the manufacturer’s warranty period and the nature of its damage is covered by it, then you can get it fixed for free.
That being said, there are several different scenarios that typical manufacturer’s warranties don’t cover.
These situations are, however, covered by the Amazon Protection Plan.
Let’s look at what’s covered in the Amazon Protection Plan:
- Accidental damage: Any types of cracks or damage that could occur from dropping the product, liquid spills, or regular handling are covered.
- Customer support: You will be given access to technical support for the product via phone or in-home service.
- Mechanical breakdown: If your product breaks down due to normal wear-and-tear but your manufacturer’s warranty has expired, you can still get it fixed with the Amazon Protection Plan.
Important note: If your product cannot be repaired, then you will receive a new or refurbished product as a replacement under the plan.
If a replacement product is not available at the time, then you will receive a gift card valued at the same price.
So, in summary, going for the protection plan covers damages to the product that the manufacturer’s warranty does not, such as spills, cracks due to dropping, etc.
Furthermore, the duration is much longer than that of typical manufacturer’s warranties.
What Type of Products are Typically Covered by This Plan?
The Amazon Expert Protection Plan can be bought for most smart home devices developed by Amazon.
Some examples of these include:
- Amazon Echo Dot
- Honeywell Lyric 2.0 T-Stat
- Amazon Echo Show
- Leviton Surge Protector
- Samsung SmartThings Hub
- Legrand 42W Media Enclosure
- Kevo Plus Bridge
- Lutron In-Wall Dimmer
- Ruckus Switch
- Lutron Occupancy Sensor
- Tripp Lite Power Strip
- Lutron Caseta Kit
- Ruckus Access Point(s)
- Lutron Pico Dual Pedestal
- Ring Elite/Pro Video Doorbell
- Lutron Smart Bridge Pro
- Kwikset Kevo Gen 2
- Leviton Z-Wave Plug-In Module
- Kwikset 916 Z-Wave
- Touchpad Sonos Play-1 Speaker
- Baldwin Lock
How Do I Make a Claim or Request Support?
You can request technical support or make a claim for any of your covered products by calling an Amazon representative.
You can call Amazon customer support at 0800-279-7234.
Their representatives are available 7 days a week from 9:00 a.m. – 9:00 p.m. CST.
Call them and explain your situation to the representative in as much detail as possible.
Depending on the details you provide, your plan, and the product itself, they will decide to do one of the following:
- Arrange for in-home servicing of the product and schedule an appointment for you with a local technician. The local technician will come to your home and repair your product free of charge.
- Ship you a new, refurbished, or re-certified replacement product to replace your non-functional one.
- Send you a gift card, in case a repair or replacement is not available.
How Do I Cancel My Amazon Expert Protection Plan?
You can cancel your Amazon Expert Protection Plan any time you want by following these steps:
Step 1: Log into your Amazon account.
Step 2: Click on “Returns & Orders” in the top-right section of the Amazon home page as shown below:
Step 3: Locate the order which contains your protection plan and click on “Return or Replace Items”.
Step 4: Follow the instructions and your Amazon Protection Plan will be canceled. Any applicable refund will also be issued to you.
Important note: You will receive a full refund if you cancel your plan within the first 90 days of purchase.
If you cancel it after 90 days, then a reduced refund will be issued to you. The amount you will be refunded will depend on a number of factors such as the product, its condition, your plan, and the state that you reside in.
Frequently Asked Questions (FAQs)
1. What is Not Covered by the Amazon Expert Protection Plan?
There are a number of products and scenarios that your Amazon Protection Plan will not cover.
Some examples are:
- Products that are being used for commercial purposes
- Products that have been damaged due to rust or corrosion.
- Cosmetic and/or pre-existing damage.
You can see a full list of exclusions to the plan by checking out the Amazon Protection Plan’s Terms and Conditions.
2. Is there a Limit to How Many Claims I Can Make?
Technically, there is no limit to how many claims you can make or how many products you can make claims for under the plan.
That being said, there is a maximum aggregate claim limit to your Amazon Protection Plan.
Your maximum aggregate claim limit will be specified on your Proof of Purchase.
For example, if your maximum aggregate claim limit is $2000, and you make a claim for a product whose purchase price was $200, then your remaining limit will now be $1800.
Once this limit reaches 0, your Protection Plan will be considered fulfilled.
3. Will My Products Still be Covered if I Move?
If you decide to move to a different residence, the plan will still cover the smart home devices you take with you to your new home. It’s transferable.
If you decide to sell your home and decide to leave the smart home devices there, then the plan will not cover the new homeowner. It’s not transferable to a different individual.
4. Who are the Providers for These Protection Plans?
The Amazon Expert Protection Plan is fulfilled by different providers depending on your state.
In most states, it’s fulfilled by Federal Warranty Service Corp. except for Florida and Oklahoma.
In Florida, it’s fulfilled by United Service Protection, Inc.
In Oklahoma, it’s fulfilled by Assurant Service Protection, Inc.
Wrapping Things Up…
To many consumers, the Amazon Protection Plan along with the manufacturer’s warranty may seem like overkill.
However, we definitely feel that the plan is worth it and can come in handy down the line.
Your manufacturer’s warranty will expire fairly soon and after that, you have no way of getting your smart home devices fixed if you run into any issues.
Furthermore, you don’t get any technical support with the manufacturer’s warranty. That’s something you can only get when you opt for the Amazon Protection Plan.
Lastly, most of the types of damages that cause smart home devices to stop working aren’t even covered by typical manufacturer’s warranties. So, it’s really a no-brainer going for the Amazon Protection Plan (if you can afford it, of course).
What do you think of the Amazon Protection Plan? Is it worth it? Let us know in the comments below.