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Shopping on Amazon is addictive and sometimes, you may end up ordering items on a binge that you may later realize you don’t really need.
In this case, you may want to cancel items for a refund so you may be wondering if it’s even possible to do that if the item has already been shipped.
Quick Summary
In this post, we’ll go over everything you need to know regarding how to refuse Amazon delivery before and also, after shipping.
Canceling an Order Before the Item has been Shipped
If you come to the realization that you don’t need an item or have found another item that’s better before your order has been shipped, you’re in a pretty good place.
Canceling an Amazon order before it has been shipped is incredibly simple.
Follow these steps to cancel your Amazon order before shipping:
Step 1: Log into your Amazon account.
Step 2: Go to Your Account on the top-right and click on Orders.
Step 3: Check the box next to each item that you want to cancel.
Step 4: Select Cancel checked items.
It’s that easy!
Your order will be canceled and you’ll get a full refund for the canceled items in your Amazon Wallet.
Canceling an Order After the Shipping Process has Started
A great thing about Amazon is that they always follow up with you regarding your orders and keep you up to date during the shipping process through email.
That being said, oftentimes orders get delayed due to shipping clearance issues, bad weather, etc.
You may come to realize you don’t need an item even though you’ve given Amazon the go-ahead to ship that package to.
In this case, you can simply refuse to accept the package during the first delivery attempt. It’s important to note that you can only cancel an order once it has been shipped after the first delivery attempt has been made.
Hence, when you simply refuse the package from UPS or whatever courier service that Amazon is using for your delivery, they will simply take it back and the product will be shipped directly back to Amazon.
It’s important to understand that you will also get a full refund for it as long as the product you bought was being sold directly by Amazon.
If the item you bought was from a third-party seller on Amazon, you will only receive a partial refund and you will have to pay the shipping costs for the package as well.
So, Who Pays for the Refused Package?
You may be wondering if you refuse the package and receive a full refund, who’s paying for it?
Well, this can vary depending on the conditions of your refusal and why you refused the package.
For example, if you refuse the product due to late arrival or if you received a damaged product, then the sender will bear the cost of the package.
That being said, it’s important to note that you will have to pay the shipping cost if you refuse the package after receiving it at your address.
You can refuse the package for personal reasons as well, such as if you don’t like the color of the item or if you think you can get it at a cheaper price if you buy it from somewhere else.
However, in this case, the sender is entitled to make deductions if they wish (which they probably will).
Amazon third-party sellers are entitled to deduct the shipping cost as well as 20% of the product’s cost in lieu of restocking charges.
I Received the Wrong Product and Refused it But Didn’t Get a Full Refund, What Should I Do?
If you ordered a package online and received it only to find that it’s not what you ordered or if you received a damaged product, you have the right to refuse it and receive a full refund.
If for some reason, you did not receive a complete refund after refusing a package, you can file an A-Z claim (or A-Z Guarantee Refund) on Amazon.
A-Z claims were introduced by Amazon exactly for the purpose of when you don’t rightfully receive a refund for a returned item.
The process for filing an A-Z claim on Amazon is simple.
All you have to do is go to Your Orders as we described above, find the order in question and then click on Problem with Order.
Select the appropriate problem from the list and then select Request refund.
In the comments box, describe your case in as much detail as possible and then click Submit.
Wrapping Things Up…
We hope this post makes things much clearer in terms of when an order can be successfully canceled and you can receive a complete refund for it.
It can understandably be difficult to refuse a package that is delivered by a courier service because oftentimes, they will leave it at your door, ring the doorbell and then, leave immediately.
You have to be on your toes if you’re intending to refuse such delivery for a refund.
Make sure to be alert on the day you expect to receive the package and catch the UPS guy before he runs off and asks him to take the package back.
They are legally obligated to do so and if your order was fulfilled by Amazon, you’ll get a complete refund.
What are some stories, rumors, or facts you’ve heard about refusing Amazon deliveries? Let us know in the comments below.
