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You may have come across an error message on Amazon when you check out, which states that Amazon can’t ship a certain product to your address.
This can be due to a multitude of reasons and depending on what the reason is, there may or not be a solution for it.
Read this in-depth guide to understand why Amazon can’t ship to your address.
Quick Summary
In this post, we will go over:
- The different reasons why Amazon may not be able to ship certain items to your address
- What you can do about it.
So without further ado, let’s get started.
Why Can’t Amazon Ship a Certain Item to My Address?
You may have been ordering from Amazon to your address in the past with no problem but there may come a time when you run into this error message with a specific item:
“Sorry, This Item Can’t Be Shipped to Your Selected Address”
This can be confusing to most people because why is this error message popping up now when you’ve been receiving orders from Amazon in the past with no issues?
Well, there can be a number of reasons for this:
- The item you have ordered exceeds dimensional shipping thresholds. Your package needs to have a maximum length or width of 108 inches and a maximum weight of 70 lbs.
- The item you have ordered is not qualified for shipping because it’s too large or is oddly shaped.
- The item you are ordering is illegal in your area.
- Certain hazmat items such as lithium batteries are not allowed to be shipped to your area.
- Amazon might be restricted from shipping to your area due to government import/export requirements, manufacturer restrictions, or warranty problems.
- You may be shipping through a US freight forwarder but the items contained in your order are restricted from
- You’ve ordered a product from a seller that does not provide international shipping.
- You’ve ordered a product from a seller that cannot ship to your address to the product’s nature, e.g., the product being perishable.
What to Do if Amazon Can’t Deliver a Specific Item to Your Address?
There are a couple of options you can try to fix this issue.
Use a Different Address
Sometimes, the issue can be resolved by using a different address even if the address isn’t far from your location.
If you have a friend or relative living nearby, you can enter their address into your address book and check whether or not it works now.
To enter a new address to your address book, follow these steps:
Step 1: Log into your Amazon account.
Step 2: Take your cursor over to “Account & Lists” on the top-right of the Amazon home page and click on “Your Account” as shown below:
Step 3: On the next page, under the “Ordering and shopping preferences” section, click on “Your addresses” as shown below:
Step 4: On the next page, click on the plus sign that says “Add Address” as shown below:
Step 5: Fill in your address details and click on Submit.
Once you’ve added this new address to your account, go back to your shopping cart, change the shipping address to the new address and check to see if it works or not.
Use an Amazon Hub
Amazon Hub lockers are compartments you can get assigned to yourself where you can receive packages from Amazon.
These lockers are usually located in convenience stores and other similar places of business across the United States.
You’ll need to collect your package from the Amazon Hub locker within 3 days. If you don’t do so, the product will be returned and your money will be refunded.
While many of these lockers are available to access 24/7, you need to keep in mind that some of them are located in places of business that close after business hours.
Hence, make sure to check the availability of the Amazon Hub locker you choose.
In order to choose a nearby Amazon Hub locker, follow these steps:
Step 1: Log into your Amazon account.
Step 2: Take your cursor over to “Account & Lists” on the top-right of the home page on Amazon and click on “Your Account” as shown below:
Step 3: On the next page, under the “Ordering and shopping preferences” section, go to “Your addresses” as shown below:
Step 4: On the next page, click on the plus sign that says “Add Address” as shown below:
Step 5: On the next page, click on the link that says “Or find an Amazon pickup location near you >” as shown below:
Step 6: Enter the nearest address, zip code, or landmark in the search bar in order to find a list of Amazon Hub lockers near you and select the most appropriate one.
Once you’ve chosen an appropriate locker location, click on “Add to My Addresses” and the locker should become available as an option for shipping during checkout.
Now, you can go back to your shopping cart and check whether or not the item is able to be shipped to the Amazon Hub locker.
Wrapping Things Up…
We hope now you have a better understanding of why you may be running into that error message and what you can do about it.
It can be quite frustrating not being able to get certain items delivered to your location, especially when they’re not available on other online retail websites.
Hopefully, you’ll be able to get them delivered using the methods we’ve described above.
Have you ever run into this issue? What did you do about it? Tell us more in the comments.
