{"id":3872,"date":"2026-03-23T03:21:53","date_gmt":"2026-03-23T00:21:53","guid":{"rendered":"https:\/\/rebatekey.com\/blog\/?p=3872"},"modified":"2026-03-23T03:21:53","modified_gmt":"2026-03-23T00:21:53","slug":"amazon-use-ontrac","status":"publish","type":"post","link":"https:\/\/rebatekey.com\/blog\/amazon-use-ontrac\/","title":{"rendered":"Why does Amazon Use OnTrac? &#8211; Full Overview"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69d0e1d567918\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69d0e1d567918\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/rebatekey.com\/blog\/amazon-use-ontrac\/#Quick_Summary_of_This_Guide\" >Quick Summary of This Guide<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/rebatekey.com\/blog\/amazon-use-ontrac\/#What_is_OnTrac\" >What is OnTrac?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/rebatekey.com\/blog\/amazon-use-ontrac\/#So_Whats_So_Bad_About_OnTrac\" >So, What\u2019s So Bad About OnTrac?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/rebatekey.com\/blog\/amazon-use-ontrac\/#Amazon_and_OnTrac\" >Amazon and OnTrac<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/rebatekey.com\/blog\/amazon-use-ontrac\/#Wrapping_Things_Up%E2%80%A6\" >Wrapping Things Up\u2026&nbsp;<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>Whenever consumers use Amazon to order something, most of them are distraught when they find it\u2019s being delivered by OnTrac.&nbsp;<\/p>\n\n\n\n<p><strong>But why is that?&nbsp;<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group has-white-color has-text-color has-background\" style=\"background-color:#179ab6\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-align-center has-white-color has-text-color has-medium-font-size wp-block-heading\"><span class=\"ez-toc-section\" id=\"Quick_Summary_of_This_Guide\"><\/span> Quick Summary of This Guide <span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<hr class=\"wp-block-separator aligncenter is-style-default\"\/>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8px\">\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">In this post, we will discuss:&nbsp;<\/p>\n\n\n\n<ul class=\"has-white-color has-text-color wp-block-list\"><li>The history of OnTrac&nbsp;<\/li><li>Why do so many consumers dislike OnTrac&nbsp;<\/li><li>When did Amazon start using OnTrac<\/li><\/ul>\n\n\n\n<p class=\"has-white-color has-text-color\">Let\u2019s get into it.&nbsp;<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_is_OnTrac\"><\/span>What is OnTrac?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/rXrt-TPkg0uGSCRTSHbhJz_s6zKB9DphAZZ2yqOz2aNj94Aihye_z4PiU8of36ZgDAkgjr17xFa5DsvTw37BWifYXERxlG7y9au55h7FUAfuReAN9cgWMtB6n2SoucAxYwo7eCBh\" alt=\"post office postal service area f door deliver ups FedEx package address account more information carrier sign house data drop next day carriers report wait arrived business worse\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>OnTrac is a <strong>private <\/strong>logistics and courier shipping company that was formed in California in 1991 as <strong>California Overnight.&nbsp;<\/strong><\/p>\n\n\n\n<p>It started as an overnight document shipping company for residents of California but over the years, has expanded into a full-blown courier service.&nbsp;<\/p>\n\n\n\n<p>While it only operated in California when it started, the regional shipping services of OnTrac now span many states across the Western US.&nbsp;<\/p>\n\n\n\n<p><strong>These states include:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>California<\/li><li>Arizona<\/li><li>Nevada<\/li><li>Oregon<\/li><li>Washington<\/li><li>Utah<\/li><li>Colorado<\/li><li>Idaho&nbsp;<\/li><\/ul>\n\n\n\n<p>So, if you reside in one of these states and order something from Amazon, there\u2019s a chance that it may be shipped using OnTrac.&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"So_Whats_So_Bad_About_OnTrac\"><\/span>So, What\u2019s So Bad About OnTrac?&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Well, the company is notorious for its horrendously bad service with customers complaining about a multitude of problems regularly.&nbsp;<\/p>\n\n\n\n<p>From late parcels to damaged parcels to parcels that are not delivered at all, OnTrac seems to do it all.&nbsp;<\/p>\n\n\n\n<p>The first page of Google search when you write \u201cOnTrac Amazon\u201d has a link that leads to a petition urging Amazon to stop using OnTrac for its shipping.&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/fV2FaOOpdhngUgcRyhQiHwehDkeEejJYYeIIbbJ7MT43gjouska9cEoUCOAr-i3epC4siiWmMlCA2I0mOCq_4V-o_O1zB3sK_3tch0cG-CmBjN_1HUEdvxs8WWN0sD3c1osHwgWt\" alt=\"ups FedEx account carrier sign drop next day carriers course shipment log dealing door freight notice partners dropped decided guy note price stuff app replacement opposed\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>That\u2019s how much people hate OnTrac.&nbsp;<\/strong><\/p>\n\n\n\n<p>And if you ask us, the hate is not unwarranted. The cases we\u2019ve described above are usually few and far between when it comes to most other shipping companies but with OnTrac, it seems to be the norm.&nbsp;<\/p>\n\n\n\n<p>The service has an abysmal <strong>1.12\/5 stars <\/strong>rating on Sitejabber from <strong>592 reviews.&nbsp;<\/strong><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/Aexc6Ytp0NbSsnB4DMxXiCV4XfJ4yyPyLJ39EyJCnCk-V5nSnEGuk55Q554xioiqSrTL_fnlDw1UgWdeQTcAvvq0wVrVSeKihXwJ1MpS3paZMlqEzAlQOtXVhPsIeoNMUjB65IxA\" alt=\"post office carrier carriers guy\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you delve deeper into the review website and start reading some of the reviews, you\u2019ll see why consumers want Amazon to stop using OnTrac.&nbsp;<\/p>\n\n\n\n<p>You\u2019ll see regular instances of <strong>packages being delivered way past their guaranteed delivery date<\/strong> and some <strong>packages not being delivered at all<\/strong>.&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/sYK15WlmPBTI_GoVRJqfPuqXh1ng8sqpUkqjxQrXUQP5CGd3pzyzmSpLasVZaCb_Sj2CuVPoddjF519U-mbi-bGZVPWbXSKJLmUas9xS40KIOYi9_Hx1HIu0V_PSo63Xn-pdoTE5\" alt=\"carrier\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/dMVuelkDafD_TJciy6uqIf5Zd8je-SX4_u82CrocSlzfj6VCPETOIPowlwHZbwhTmU-RSUD0xRdAKhjAVNWlPoNB_u6unfYmDwKfiGQANrBuopyZngyC7fXF8kKue_LV1q6edgn2\" alt=\"carrier\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/DqlItCucMVYj5M_dUlCFhOVlVlPDzigpzO3Uh4eS-zw-L7EJvWOzUqm1aEZEVnxvH1tcuUvE74oJJDsFLZhay5K9ecjYb6Gonxl28R66Qc7HjG37ufGj_csm06WH9brp0LvkVU9x\" alt=\"carrier\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>There\u2019s also a pattern of the company <strong>keeping its customers in the dark<\/strong>: When a package of yours is late and you contact the company to ask why you\u2019re often met with a brick wall.&nbsp;<\/p>\n\n\n\n<p>They will keep you on hold for hours and oftentimes, consumers are not able to get in touch with the company at all.&nbsp;<\/p>\n\n\n\n<p>There is <strong>one particular review <\/strong>that struck our eye as it\u2019s an example of the worst kind of neglect we\u2019ve ever come across from a shipping company:&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/k9_qaQShaCTCvsbBZvye_kTOoKY7nIRxbE8BWlmCwmh6rfM1Off0sSfE7H2z44KfCdYre8rw9TMLT6mJnQ_hvtvFXVmgCVFmuozRjOVyWUw5ASMNIK4jH_4V7zCSxUgfTRYwm8Q8\" alt=\"amazon use ontrac\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The poster explains finding two packages that were molding, wet, and eaten by bugs that she was supposed to receive <strong><em>three months ago.&nbsp;<\/em><\/strong><\/p>\n\n\n\n<p>Not only that but she did not even find those boxes outside her residency. Instead, she found them <strong><em>half a mile away <\/em><\/strong>from her house.&nbsp;<\/p>\n\n\n\n<p>Furthermore, she <strong>wasn\u2019t notified about the delivery<\/strong>. She just happened to find her boxes because she happened to go for a walk down the road.&nbsp;<\/p>\n\n\n\n<p><strong>So, let\u2019s recap every single instance of neglect in this scenario. OnTrac:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Delivered the packages 3 months late.&nbsp;<\/li><li>Did not deliver the packages to the destination. Instead, they left them at an obscure place half a mile away from the actual destination&nbsp;<\/li><li>Did not inform or attempt to contact of the delivery.&nbsp;<\/li><\/ul>\n\n\n\n<p>Considering that the boxes were molded and bug-eaten, you could make the case that they delivered them earlier than 3 months. That still doesn\u2019t make them look any better though.&nbsp;<\/p>\n\n\n\n<p>That just means they threw the packages out and they lied there molded and eaten by critters until they were finally found by the recipient.&nbsp;<\/p>\n\n\n\n<p>If you ask us, this level of neglect is something we haven\u2019t seen from other options of courier shipping that you could have such as UPS, FedEx, and even USPS.&nbsp;<\/p>\n\n\n\n<p>If you go to the OnTrac subreddit, <strong>r\/OnTrac<\/strong>, you can regularly see people <strong>competing for records of undelivered package streaks.&nbsp;<\/strong><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/whehLV-7cNRh1o3aPqVNPLnbF2elhvT4ANoukb9CzMe1il8vyqP-Y9DDtMfEZWbDX7anqrVlXItE3HqYfXTfEVyn5cdE9IrjlPokTu335txJ4vEoX8ARYH5FyB9dHbD0gYuoHW5d\" alt=\"why does amazon use ontrac\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>It has gotten to the point where everyone just accepts OnTrac\u2019s incompetence and does not even expect the company to do its fundamental job.&nbsp;<\/p>\n\n\n\n<p>People often talk on the subreddit about \u201c<strong>joining the club<\/strong>\u201d, this refers to people who have used OnTrac and never received their package.&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh4.googleusercontent.com\/8vquKT8Isccd7BIYHO0hrIQla0MIatcTIkQlMEOIVg0-pYTi0jeT-ejMyzt-QClCkSXuYIB4xP6NMxUJ_Ygn5mKssZUPNvsSfPNb03G3x8G3DMw3ALTM0o7Q1VhebTanYTPCCiVK\" alt=\"why does amazon use ontrac\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>So, we\u2019ve established that OnTrac is an atrocious courier service and it has been demonstrated by the customers\u2019 experiences time and time again.&nbsp;<\/p>\n\n\n\n<p><strong>So, why is OnTrac\u2019s service so bad?&nbsp;<\/strong><\/p>\n\n\n\n<p>While there\u2019s no real concrete information out there that we can point to with certainty as to the cause of OnTrac\u2019s consistent negligence, this answer on Quora is quite insightful:&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh5.googleusercontent.com\/4ZblJepclm_iZY3zO3Ocd-WAFSbRi5MY9cisWsxuogptNBK8M3RdJVcUE7LXg6Xm7UPXWb04ILK7JX9iafcSC3K53lKCdHc8nppSCEZbmDdCYAGozIuAZMcaFKFBi9XxFFTmdM7V\" alt=\"why does amazon use ontrac\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Miguel explains that, unlike most courier companies, the business model for OnTrac is rather\u2026 different.&nbsp;<\/p>\n\n\n\n<p>Firstly, he explains that there are <strong>very few actual OnTrac employees.&nbsp;<\/strong><\/p>\n\n\n\n<p>OnTrac employees consist of <strong>cOnTractors <\/strong>who handle a large geographical region. These cOnTractors are then responsible for hiring <strong>subcOnTractors<\/strong>, i.e. drivers, who will then make the deliveries.&nbsp;<\/p>\n\n\n\n<p>So, these drivers aren\u2019t actually employees of OnTrac. They are simply sought and hired by the cOnTractors of OnTrac for this gig.&nbsp;<\/p>\n\n\n\n<p><strong>He goes on to explain how drivers are paid in 4 different ways:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The <strong>first <\/strong>is the base pay of the route that the driver will take. How much money he gets depends on a number of factors such as distance traveled between stops.&nbsp;<\/li><li>The <strong>second <\/strong>is based on the number of stops made. Each stop leads to a certain amount of money paid to the driver.&nbsp;<\/li><li>The <strong>third <\/strong>is based on the weight of the item(s) they are delivering. The heavier the item, the higher they are paid.&nbsp;<\/li><li>The <strong>fourth <\/strong>is based on pickups. He explains that not all drivers have pickup routes but the ones that do get paid extra.&nbsp;<\/li><\/ul>\n\n\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#179ab6\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8px\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-white-color has-text-color\"><em>Since these drivers are not direct employees of OnTrac, they do not receive any formal training.&nbsp;<\/em><br><em>Hence, the level of service you get can vary greatly from delivery to delivery.&nbsp;<\/em><br><em>There\u2019s a slight chance you may receive good service but in most cases, you will run into issues.&nbsp;<\/em><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8px\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p>The fact that there\u2019s a high chance you\u2019ll run into issues isn\u2019t solely because the drivers aren\u2019t specifically trained by the company, <strong>it also has to do with how they\u2019re being paid.&nbsp;<\/strong><\/p>\n\n\n\n<p>We explained above the factors that determine how much OnTrac drivers are paid but we missed out on one, highly crucial factor: <strong>The money they\u2019re paid comes from the OnTrac cOnTractor.&nbsp;<\/strong><\/p>\n\n\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#179ab6\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8px\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-white-color has-text-color\"><em>So, the money that is paid to drivers comes out of the piece of the pie that is allotted to the OnTrac cOnTractor.&nbsp;<\/em><\/p>\n\n\n\n<p class=\"has-white-color has-text-color\"><em>In this case, it is in the OnTrac cOnTractor\u2019s best interests to pay the drivers as little as possible.<\/em><\/p>\n\n\n\n<p class=\"has-white-color has-text-color\"><strong><em>How do you expect high-quality service when drivers are not being properly compensated for their efforts?&nbsp;<\/em><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8px\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p>We feel that the <strong>lack of formal training<\/strong> and the <strong>abysmal wages<\/strong> allotted to chosen drivers is the root cause of all this negligence.&nbsp;<\/p>\n\n\n\n<p>The workers aren\u2019t the ones to blame but rather, <strong>OnTrac\u2019s business model <\/strong>which just seems like it was set up to fail.&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Amazon_and_OnTrac\"><\/span>Amazon and OnTrac<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Amazon started utilizing OnTrac to deliver its packages back in <strong>2009.&nbsp;<\/strong><\/p>\n\n\n\n<p>This was shortly after the time when the company had changed its name from <strong>California Overnight<\/strong> and rebranded itself as more than a local and LTL (Less Than Load) delivery service.&nbsp;<\/p>\n\n\n\n<p>They\u2019ve been using the service for delivering their packages ever since in the Western United States area. As you would expect, Amazon runs into issues with OnTrac all the time as well.&nbsp;<\/p>\n\n\n\n<p>People often complain of packages being delivered to the wrong address, being delivered late, being delivered damaged, or not being delivered at all.&nbsp;<\/p>\n\n\n\n<p>Considering all of these issues, you really have to wonder <strong>why Amazon doesn\u2019t stop using OnTrac?<\/strong><\/p>\n\n\n\n<p>Well, there\u2019s a fairly simple reason for it: <strong>It\u2019s very cheap.&nbsp;<\/strong><\/p>\n\n\n\n<p>Shipping products using OnTrac to rural and obscure areas is highly feasible for Amazon.&nbsp;<\/p>\n\n\n\n<p>They have a history of <strong>using third-party couriers<\/strong> rather than their own Amazon drivers for delivering to areas that are not economically feasible for their inner courier network.&nbsp;<\/p>\n\n\n\n<p>While <strong>UPS<\/strong> and <strong>FedEx <\/strong>are utilized for this role as well, they are often not as economically feasible.&nbsp;<\/p>\n\n\n\n<p>And that\u2019s why Amazon continues to utilize OnTrac\u2019s services despite customers pleading with them to sever ties.&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Wrapping_Things_Up%E2%80%A6\"><\/span>Wrapping Things Up\u2026&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>This brings us to the conclusion of OnTrac and why Amazon continues to use it despite its negligent track record.&nbsp;<\/p>\n\n\n\n<p>In recent years, customers have noticed a <strong>lower frequency of deliveries<\/strong> made through OnTrac when they order from Amazon.&nbsp;<\/p>\n\n\n\n<p>We have a hunch that this is because of Amazon\u2019s ever-growing inner network of their own independent couriers.&nbsp;<\/p>\n\n\n\n<p>As that network slowly increases, it\u2019s become more and more feasible for Amazon to make its own deliveries without contacting third-party couriers.&nbsp;<\/p>\n\n\n\n<p><strong>That being said, OnTrac isn\u2019t gone for good as of yet.&nbsp;<\/strong><\/p>\n\n\n\n<p>We hope Amazon stops using OnTrac in the future but if it doesn\u2019t, it\u2019s our responsibility to<strong> keep OnTrac accountable for its actions<\/strong>. It\u2019s the only way to force them to make changes in order to improve their service.&nbsp;<\/p>\n\n\n\n<p>Have you ever had a bad experience with OnTrac shipping? Let us know in the comments below.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ONTRAC has been notorious for mishandling deliveries and delivering packages damaged or late. AMAZON still uses ONTRAC despite customer complaints because&#8230;<\/p>\n","protected":false},"author":5,"featured_media":3876,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29],"tags":[520,759,760,761,762],"class_list":["post-3872","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-amazon","tag-amazon-delivery","tag-why-does-amazon-use-ontrac","tag-what-is-ontrac","tag-whats-so-bad-about-ontrac","tag-amazon-and-ontrac"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why does Amazon Use Ontrac? - Everything You Need to Know<\/title>\n<meta name=\"description\" content=\"ONTRAC has been notorious for mishandling deliveries and delivering packages damaged or late. 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