{"id":3388,"date":"2026-05-21T23:27:22","date_gmt":"2026-05-21T20:27:22","guid":{"rendered":"https:\/\/rebatekey.com\/blog\/?p=3388"},"modified":"2026-05-21T23:27:22","modified_gmt":"2026-05-21T20:27:22","slug":"amazon-sent-wrong-item","status":"publish","type":"post","link":"https:\/\/rebatekey.com\/blog\/amazon-sent-wrong-item\/","title":{"rendered":"Amazon Sent me the Wrong Item, What Should I Do? &#8211; Full Guide with Tips &#038; More"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a19cd1115c54\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a19cd1115c54\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/rebatekey.com\/blog\/amazon-sent-wrong-item\/#Quick_Summary\" >Quick Summary<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/rebatekey.com\/blog\/amazon-sent-wrong-item\/#What_to_Do_if_You_Receive_the_Wrong_Item_from_Amazon_Step-by-Step_Guide\" >What to Do if You Receive the Wrong Item from Amazon (Step-by-Step Guide)<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/rebatekey.com\/blog\/amazon-sent-wrong-item\/#Tracking_Your_Amazon_Package\" >Tracking Your Amazon Package&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/rebatekey.com\/blog\/amazon-sent-wrong-item\/#Reporting_a_Problem_with_Your_Amazon_Delivery\" >Reporting a Problem with Your Amazon Delivery&nbsp;<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/rebatekey.com\/blog\/amazon-sent-wrong-item\/#Via_Phone\" >Via Phone&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/rebatekey.com\/blog\/amazon-sent-wrong-item\/#Via_Their_Website\" >Via Their Website<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/rebatekey.com\/blog\/amazon-sent-wrong-item\/#Returning_the_Wrong_Item_You_Received_from_Amazon\" >Returning the Wrong Item You Received from Amazon&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/rebatekey.com\/blog\/amazon-sent-wrong-item\/#How_Long_Does_it_Take_Amazon_to_Process_Refund_Requests\" >How Long Does it Take Amazon to Process Refund Requests?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/rebatekey.com\/blog\/amazon-sent-wrong-item\/#When_Can_You_File_an_A-Z_Guarantee_Claim\" >When Can You File an A-Z Guarantee Claim?&nbsp;<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/rebatekey.com\/blog\/amazon-sent-wrong-item\/#What_if_I_Want_to_Keep_the_Wrongfully_Sent_Product\" >What if I Want to Keep the Wrongfully Sent Product?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/rebatekey.com\/blog\/amazon-sent-wrong-item\/#Can_I_Return_a_Gift\" >Can I Return a Gift?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/rebatekey.com\/blog\/amazon-sent-wrong-item\/#Does_Amazon_Handle_Shipping_Costs_in_All_Item_Return_Cases\" >Does Amazon Handle Shipping Costs in All Item Return Cases?&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/rebatekey.com\/blog\/amazon-sent-wrong-item\/#Wrapping_Things_Up%E2%80%A6\" >Wrapping Things Up\u2026&nbsp;<\/a><\/li><\/ul><\/nav><\/div>\n\n<p class=\"wp-block-paragraph\">Have you ever received the wrong item when ordering from Amazon?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We understand that it can be a confusing situation to be in but luckily, there are things that you can do about it.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The amount of time you take to raise the alarm about receiving the wrong item will greatly impact how Amazon treats your case. Hence, it\u2019s important to act quickly.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group has-white-color has-text-color has-background\" style=\"background-color:#179ab6\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-align-center has-white-color has-text-color has-medium-font-size wp-block-heading\"><span class=\"ez-toc-section\" id=\"Quick_Summary\"><\/span> Quick Summary<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<hr class=\"wp-block-separator aligncenter is-style-default\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8px\">\n<div style=\"height:17px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color wp-block-paragraph\">In this post, we\u2019ll detail what you can do if you\u2019ve sent the wrong item on Amazon and how you can make a claim to return it or get it exchanged.&nbsp;<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_to_Do_if_You_Receive_the_Wrong_Item_from_Amazon_Step-by-Step_Guide\"><\/span>What to Do if You Receive the Wrong Item from Amazon (Step-by-Step Guide)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you receive the wrong item on Amazon, it\u2019s important not to panic.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your money has not gone to waste on the wrong product, you can easily get it refunded or get the wrong item replaced with the item you want.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>very first thing <\/strong>you should do once you receive the wrong item from Amazon is to try and <strong>track your package.&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This may not make sense to you at first but the reason you\u2019re doing this is to determine whether&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>You have received somebody else\u2019s order and your actual Amazon package has not been delivered to you yet&nbsp;<\/li><li>Or Amazon sent you a product as part of a delivery that you requested but it is the wrong item.&nbsp;<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In the <strong>former case<\/strong>, all you\u2019ll have to do is return the delivery to Amazon and wait for your package.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the <strong>latter case, <\/strong>you can:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Contact Amazon&nbsp;<\/li><li>Return the item&nbsp;<\/li><li>Request a refund&nbsp;<\/li><li>Submit a claim&nbsp;<\/li><\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Tracking_Your_Amazon_Package\"><\/span>Tracking Your Amazon Package&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can track your Amazon package by following these simple steps:&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 1: <\/strong>Log in to your Amazon account.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/ppPBNWstmGRYn_caCtHmss1PTGhiCsLk7WnhYjZwuu1p82cfyWlrbnKEcCThqVFQpHpXFwTncl2TI58eF_-GAhkEK2IP9EdwqUySsgAlFXal5VPbqo2iDNHIvnp2mIW6mswLi4f4\" alt=\"sent the wrong add on item track package called amazon rep initial order following criteria wrong thing only problem same time two packages buyer company sign\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 2: <\/strong>Go to the orders section by hovering your cursor over your account in the top-right part of the screen and then, clicking on \u2018Orders\u2019 as shown below:&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/p4AcTRP91tSw3jWWC06tPmfm7HLX0p67gvMCn7BYkLNvq0skzzdAvC2DRQKR1CGg7eFdPhu63AgFPSTqEmxi8msK3H9Cgyuarj21DPTEZeeIok3ml-L_DxPTuNa3G7KiS3NG7lLR\" alt=\"sent the wrong shipped return label provided front door package buyer package delivery all the items package immediately package mail buyers package credit\" width=\"700\" height=\"404\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 3: <\/strong>Click on the statuses of your pending orders.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 4: <\/strong>If none of your pending orders say \u201cDelivered\u201d, that means you have simply received somebody else\u2019s order.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the status of one or more of your deliveries says \u201cdelivered\u201d and you haven\u2019t received that particular product, then it\u2019s time for.&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Reporting_a_Problem_with_Your_Amazon_Delivery\"><\/span>Reporting a Problem with Your Amazon Delivery&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">There are mainly <strong>2 ways <\/strong>through which you can report a problem with the Amazon delivery that you received.&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Via_Phone\"><\/span>Via Phone&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">You can dial <strong>+001 1206-922-0880 <\/strong>which is Amazon Customer Service Center\u2019s hotline.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Their team works 24 hours a day, 7 days a week so you can contact them through this number and report your issue any time you want.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Your issue will be handled by a sales representative so be sure to be as detailed about your issue as possible in order to get it resolved quickly.&nbsp;<\/em><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Via_Their_Website\"><\/span>Via Their Website<span class=\"ez-toc-section-end\"><\/span><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If you don\u2019t want to talk on the phone to someone, then you can also simply report your issue through Amazon\u2019s Contact Us page.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s how you do it:&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 1: <\/strong>Go to <a href=\"https:\/\/www.amazon.com\/gp\/help\/contact-us\/\">Amazon\u2019s Contact Us page<\/a> and click on \u201cStart chatting now\u201d as shown:&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/8g766ysSZqe2dDLzJwGJ-FGVrnq0YG314ZwHOZGkVP6ed1SmakWOYLtXhe4l9ANefP0Tns6gXJSZi4THX22S9RuocR7I5zYI5FhmtlkBr0rDuEJ303rctU8w__aTzL4MMWLSiUk2\" alt=\"buyer delivery select return buyers credit payment return the wrong item exchange refunds replace buyer package buyers credit buyer return the wrong item\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 2: <\/strong>Click on \u201cQuestion about a charge\u201d and then, explain your situation to the chatbot.&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Returning_the_Wrong_Item_You_Received_from_Amazon\"><\/span>Returning the Wrong Item You Received from Amazon&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The important thing to note about this process is the fact that you have <strong>30 days since your reception<\/strong> of the item to return it.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you send it back after 30 days, then you\u2019ll have to pay for both the replacement item as well as the original wrong one that you received.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>In order to request a replacement for the wrong item that you received, follow these steps:&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 1: <\/strong>Log in to your Amazon account.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/OqZljGdGCA_Mg7RYIGdwj9DxN_YryM0NU4cDs2SlybTRS84rCFOIhaz4yByKel8K9NI1LvXNWnNjojKnxOZLx_OtteeZKM3Mk3KGw4an-Df7-mZllhF7H5CeW3_G4Jlx9QRlV4j_\" alt=\" buyer sign\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 2: <\/strong>Navigate to the Orders section by hovering your cursor over your account in the top-right part of the screen and then, clicking on Orders as shown below:&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/p4AcTRP91tSw3jWWC06tPmfm7HLX0p67gvMCn7BYkLNvq0skzzdAvC2DRQKR1CGg7eFdPhu63AgFPSTqEmxi8msK3H9Cgyuarj21DPTEZeeIok3ml-L_DxPTuNa3G7KiS3NG7lLR\" alt=\"buyer sign\" width=\"700\" height=\"404\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 3: <\/strong>Navigate to the problematic order in question and click on \u201cReturn or Replace Items\u201d.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 4: <\/strong>Select the wrong item you want to place a return requisition for by selecting it and then selecting the option from the \u201cReason for return\u201d menu.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 5: <\/strong>Choose how you want your return request to be processed. You can issue a money refund for it or you can request a replacement.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click your choice and click on \u201cSubmit return request\u201d.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 6: <\/strong>Select your preferred return method.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 7: <\/strong>Receive your return label and print it along with your return authorization.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your return label is what identifies the details of how a specific return to Amazon needs to be handled.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To ensure that you receive the correct refund or replacement, make sure to include items from multiple orders or shipments in the same return box.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 8: <\/strong>Add your return label to your box and pack the item(s) that you wish to send back for a refund or a replacement. Pack them securely and follow any instructions that may have been sent to you when you requested them to be returned.&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"How_Long_Does_it_Take_Amazon_to_Process_Refund_Requests\"><\/span>How Long Does it Take Amazon to Process Refund Requests?&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once you have submitted a refund request to Amazon, you will be provided a return label and return authorization which you will then use to ship the wrong item back to Amazon.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In most cases, the shipping costs for the return shipment will be covered by Amazon.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Your return shipment to Amazon can take up to 25 days.&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It can sometimes be even longer during the holiday season.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once Amazon receives the wrong item from you, it will take them <strong>2 business days <\/strong>to process your refund.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After the refund has been processed, you\u2019ll have to wait <strong>3 &#8211; 5 days <\/strong>for the refund amount to show up in your linked bank account.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This would be the bank account that you have provided as part of your financial information in your Amazon account.&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"When_Can_You_File_an_A-Z_Guarantee_Claim\"><\/span>When Can You File an A-Z Guarantee Claim?&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If the item that you wrongfully received is in relation to an order that is directly handled by Amazon, then you don\u2019t need to worry much about the returning process.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the case of items directly sold by Amazon, customers have rarely reported their refund requests not being fulfilled correctly.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>In most cases, you will have your money refunded or your item replaced if you\u2019ve been sent the wrong item.&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Even if you do run into issues, you can contact Amazon customer support via phone or email as explained above to get them resolved.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In case your order is being handled by third-party sellers on Amazon, you could run into some issues.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When you submit a return request regarding an item that\u2019s handled by a third-party seller, they will review your request before sending you a refund or a replacement.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If you don\u2019t receive a response from the third-party seller within 2 business days, you can submit an A-Z Guarantee claim via Amazon.&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A-Z claims were a process that was introduced by Amazon for exactly this reason: When you don\u2019t receive rightful compensation for an order that was not fulfilled by a seller properly.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>In order to file an A-Z claim on an item, follow these steps:&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 1: <\/strong>Log into your Amazon account.&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh3.googleusercontent.com\/OqZljGdGCA_Mg7RYIGdwj9DxN_YryM0NU4cDs2SlybTRS84rCFOIhaz4yByKel8K9NI1LvXNWnNjojKnxOZLx_OtteeZKM3Mk3KGw4an-Df7-mZllhF7H5CeW3_G4Jlx9QRlV4j_\" alt=\"buyer sign\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 2: <\/strong>Go to Your Orders by clicking on your account on the top-right and then, clicking on \u201cOrders\u201d as shown:&nbsp;<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/p4AcTRP91tSw3jWWC06tPmfm7HLX0p67gvMCn7BYkLNvq0skzzdAvC2DRQKR1CGg7eFdPhu63AgFPSTqEmxi8msK3H9Cgyuarj21DPTEZeeIok3ml-L_DxPTuNa3G7KiS3NG7lLR\" alt=\"amazon orders\" width=\"700\" height=\"270\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 3: <\/strong>Navigate to the order that contains the wrongfully-shipped item and select \u201cProblem with order\u201d.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 4: <\/strong>Select the most appropriate problem from the list.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 5: <\/strong>Click on \u201cRequest refund\u201d.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 6: <\/strong>In the Comments box, be as detailed as possible about your situation. Try to give a full timeline of when you received the wrong item and how you have been wrongfully compensated for the error.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 7: <\/strong>Click on \u201cSubmit\u201d.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Please note that it can take Amazon up to a week to process A-Z claims so you may have to wait a bit before you get fully refunded or before your incorrect item gets replaced.&nbsp;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your A-Z claim has been processed, you will receive an email regarding its status with instructions on how to proceed forward.&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"What_if_I_Want_to_Keep_the_Wrongfully_Sent_Product\"><\/span>What if I Want to Keep the Wrongfully Sent Product?&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This may happen in some cases.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You get sent the wrong item by Amazon and it\u2019s not exactly what you ordered but you end up liking it anyway and want to keep it.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The question is: <strong>Can you legally do so?&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Luckily for you, you can.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.consumer.ftc.gov\/articles\/what-do-if-youre-billed-things-you-never-got-or-you-get-unordered-products\">According to the Federal Trade Commission<\/a>, all retailers across the United States are the ones who are responsible for any wrong actions that they make. These include accidents.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>So, if a retailer sends you extra items or the wrong items (that may cost more than what you paid) by mistake, then they don\u2019t have the right to demand any extra payment for you.&nbsp;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hence, you have the right to keep any goods or products that Amazon sends you by mistake and you also, don\u2019t have to pay any extra money for it either.&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Can_I_Return_a_Gift\"><\/span>Can I Return a Gift?&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If someone sent you a gift through Amazon but you ended up receiving the wrong item as part of the order, you can still dispute it through Amazon just like any other order.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The process for filing a return request for a gift follows the same procedure that any normal order would.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Simply follow the process for filing a return request that we have described above for your gift on Amazon.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this case, you may be asked more questions regarding your return such as whether you\u2019re choosing to return the gift because you don\u2019t like it or if you\u2019ve simply received the wrong item you intended to receive as a gift, etc.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>It\u2019s important to note that in the case of gift orders, the money that will be refunded to you may vary by a lot depending on the condition of the item at the time of the return.&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The person who sent you the gift will also be contacted by Amazon in order to verify that it was indeed a gift that they sent to you.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Buyers are usually asked about the order number, shipping address, and other important information about the order.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once Amazon has verified that it was indeed a gift and you have just cause to return it, they will start processing your return request.&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Does_Amazon_Handle_Shipping_Costs_in_All_Item_Return_Cases\"><\/span>Does Amazon Handle Shipping Costs in All Item Return Cases?&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We mentioned above briefly how Amazon takes care of shipping costs for <em>most return cases.&nbsp;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, how do you determine whether or not Amazon will pay for your return shipping or not?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Well, if the product was <strong>fulfilled by Amazon (Amazon FBA)<\/strong>, then Amazon will most likely pay the shipping fees.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is because you were sent the wrong item due to Amazon\u2019s error and thus, they will make up for it by paying for shipping.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, if the order was<strong> fulfilled directly by a merchant (Amazon FBM)<\/strong> on Amazon, then it\u2019s unsure.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>It will depend entirely on the seller. Some sellers are generous and will pay the shipping fees for your return item. Other sellers may not and remember, they do have the right to do so.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#179ab6\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8px\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-white-color has-text-color wp-block-paragraph\"><em>Thus, in this case, you\u2019ll have to contact the seller and come to an agreement about who\u2019ll be paying the shipping fees.&nbsp;<\/em><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:8px\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Your shipping fees will also differ depending on which method you choose to return the item.&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Wrapping_Things_Up%E2%80%A6\"><\/span>Wrapping Things Up\u2026&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This brings us to the end of our post of what you should do if you are sent the wrong item by Amazon.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We hope we\u2019ve demystified the process and now you have a better understanding of what your rights are and what actions you can take when Amazon sends you the wrong product(s).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do you have any stories regarding wrong items being sent to your address by Amazon? Let us know in the comments below.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It can be extremely frustrating receiving the wrong item from Amazon and oftentimes, one doesn&#8217;t know what to do. This post provides STEP-BY-STEP GUIDANCE on&#8230;<\/p>\n","protected":false},"author":5,"featured_media":3390,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[29],"tags":[430,431,432,433,434,435,436,437],"class_list":["post-3388","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-amazon","tag-does-amazon-handle-shipping-costs-in-all-item-return-cases","tag-can-i-return-a-gift","tag-want-to-keep-the-wrongfully-sent-product","tag-file-an-a-z-guarantee-claim","tag-amazon-to-process-refund-requests","tag-returning-the-wrong-item-you-received-from-amazon","tag-reporting-a-problem-with-your-amazon-delivery","tag-tracking-your-amazon-package"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Amazon Sent Me the Wrong Item, What Should I Do? - Guide<\/title>\n<meta name=\"description\" content=\"It can be extremely frustrating receiving the wrong item from Amazon and oftentimes, one doesn&#039;t know what to do. 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