{"id":2983,"date":"2026-09-18T17:49:07","date_gmt":"2026-09-18T14:49:07","guid":{"rendered":"https:\/\/rebatekey.com\/blog\/?p=2983"},"modified":"2026-09-18T17:49:07","modified_gmt":"2026-09-18T14:49:07","slug":"what-is-old-navys-return-policy","status":"publish","type":"post","link":"https:\/\/rebatekey.com\/blog\/what-is-old-navys-return-policy\/","title":{"rendered":"What Is Old Navy&#8217;s Return Policy?"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_89 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6ad7a231223b3\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6ad7a231223b3\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/rebatekey.com\/blog\/what-is-old-navys-return-policy\/#Old_Navy_Returns_101_What_Where_and_How\" >Old Navy Returns 101: What, Where, and How<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/rebatekey.com\/blog\/what-is-old-navys-return-policy\/#Acceptable_Items\" >Acceptable Items<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/rebatekey.com\/blog\/what-is-old-navys-return-policy\/#Timing\" >Timing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/rebatekey.com\/blog\/what-is-old-navys-return-policy\/#Location\" >Location&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/rebatekey.com\/blog\/what-is-old-navys-return-policy\/#Types_of_Reimbursement\" >Types of Reimbursement<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/rebatekey.com\/blog\/what-is-old-navys-return-policy\/#Mail_Returns_at_Old_Navy\" >Mail Returns at Old Navy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/rebatekey.com\/blog\/what-is-old-navys-return-policy\/#In-Store_Returns_Old_Navy\" >In-Store Returns Old Navy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/rebatekey.com\/blog\/what-is-old-navys-return-policy\/#Keep_Saving_at_Old_Navy_with_RebateKey\" >Keep Saving at Old Navy with RebateKey<\/a><\/li><\/ul><\/nav><\/div>\n\n<p class=\"wp-block-paragraph\">At Old Navy, shopping success is practically guaranteed. Who can resist cute staples, trendy designs, <em>and<\/em> affordable prices?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But no matter how much you love a store, you easily can walk away with (or place an order for) clothing that\u2019s not quite right for you, whether the problems lie in the fit, the color, or your own shifting style.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, what is Old Navy\u2019s return policy?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Old Navy makes it straightforward to return most unworn clothing. Does that apply to your latest purchase? In short, it depends. Read our smart shopper guide to understand the fine print and make the most of your shopping experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Old_Navy_Returns_101_What_Where_and_How\"><\/span>Old Navy Returns 101: What, Where, and How<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Old Navy is not exactly a local boutique. This national brand has over 1,100 store locations and receives over 4 million website visitors per year! To handle such a high volume, their returning process is pretty lenient.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s break down the Old Navy return policy basics.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Acceptable_Items\"><\/span>Acceptable Items<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Some good news off the bat? Almost every Old Navy item is eligible for returns, with a few exceptions. Just make sure your item fits these return quality standards:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Original condition <\/strong>\u2013 A returned Old Navy item should be unwashed and unworn, as if it\u2019s never left the store.&nbsp;<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Zero damage<\/strong> \u2013 Rips, stains, and dirt are all major red flags. Like most stores, Old Navy does not accept any damaged items for return.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Special Exceptions<\/strong> \u2013 Final Sale items and masks are never returnable. Similarly, you can only return swimwear with the original price tags <em>and<\/em> hygienic liner still intact.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Timing\"><\/span>Timing<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Letting that new dress marinate in your closet? That\u2019s alright. Old Navy offers customers 45 days to make returns.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The only exception is their holiday shopping policy. Any items purchased between November 1st and December 24th can be returned by January 18th or after 45 days\u2014whichever time period is the longest.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Location\"><\/span>Location&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">One upside to Old Navy returns? <em>Location flexibility<\/em>. With online purchases or gifts, you can often choose whether you want to return by mail or in-store! However, there are a couple of exceptions to this rule, too:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Mail-only items<\/strong> \u2013 Certain online purchases are mail-only, requiring them to be returned via mail.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Social media purchases<\/strong> \u2013 We don\u2019t blame you for clicking on that cute Instagram ad. But if you buy from Old Navy\u2019s Instagram or Facebook Shop, the purchase can only be returned via mail.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>In-store purchases<\/strong> \u2013&nbsp;Anything bought in-store must be returned or exchanged in-store.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Types_of_Reimbursement\"><\/span>Types of Reimbursement<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Switching out your red blouse for blue? Or returning your grandma\u2019s necklace gift on the sly? Whether bought online or in-person, Old Navy sorts returned items three reimbursement categories:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Direct returns<\/strong> \u2013 Old Navy will refund the price of your item (<em>not <\/em>shipping costs) to your <em>original payment method<\/em>. This includes anything from your credit card to Paypal to <a href=\"https:\/\/rebatekey.com\/blog\/what-is-old-navy-super-cash\/\" target=\"_blank\" rel=\"noreferrer noopener\">Super Cash<\/a> reward points.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Exchanges<\/strong> \u2013 Sometimes, you just need to shift one size up. Old Navy can help you trade your purchase for an item of equal value. When exchanging for a differently priced item, you\u2019ll be refunded or charged for the difference.&nbsp;<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Gift returns<\/strong> \u2013 Old Navy gift returns are slightly more restrictive. For both mail or in-store returns, gifts are refunded only by gift card or merchandise voucher.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Mail_Returns_at_Old_Navy\"><\/span>Mail Returns at Old Navy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Finally<\/em>! Those new Old Navy fall boots you\u2019ve been waiting for just arrived (thank you, <a href=\"https:\/\/rebatekey.com\/blog\/how-to-get-old-navy-free-shipping\/\" target=\"_blank\" rel=\"noreferrer noopener\">free shipping<\/a>). You rip open the package, slip them on, and\u2014 are squished. Oh no.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Have no fear. With ready-to-go shipping labels, returning Old Navy items by mail is a breeze. Consider these guidelines for mailing Old Navy returns:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Direct returns<\/strong> \u2013 Every Old Navy online purchase comes with a prepaid mailing label (either UPS or USPS). Simply pack the item in the original box or a new box, attach the label, and drop it at your nearest US post office or UPS location.&nbsp;<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Exchanges<\/strong> \u2013 Changed your mind to the brown boots? Contact Old Navy by phone for an online exchange. Your original item should be returned by mail, as described above.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Gift returns <\/strong>\u2013 Not every sweater Aunt Sally sends is a hit. If returning a gift from Old Navy, hang onto the gift invoice or receipt\u2014it\u2019s necessary to include with mail returns. Then, use the prepaid mailing label included in the gift box, and ship it like any returned item.\u00a0<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"615\" height=\"410\" src=\"https:\/\/rebatekey.com\/blog\/wp-content\/uploads\/2021\/10\/shutterstock_1928401955-615x410.jpg\" alt=\"\" class=\"wp-image-2990\" srcset=\"https:\/\/rebatekey.com\/blog\/wp-content\/uploads\/2021\/10\/shutterstock_1928401955-615x410.jpg 615w, https:\/\/rebatekey.com\/blog\/wp-content\/uploads\/2021\/10\/shutterstock_1928401955-768x512.jpg 768w, https:\/\/rebatekey.com\/blog\/wp-content\/uploads\/2021\/10\/shutterstock_1928401955-225x150.jpg 225w, https:\/\/rebatekey.com\/blog\/wp-content\/uploads\/2021\/10\/shutterstock_1928401955.jpg 1000w\" sizes=\"auto, (max-width: 615px) 100vw, 615px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"In-Store_Returns_Old_Navy\"><\/span>In-Store Returns Old Navy<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes, the <a href=\"https:\/\/rebatekey.com\/blog\/seven-best-old-navy-in-store-sales\/\" target=\"_blank\" rel=\"noreferrer noopener\">on-sale dress<\/a> that looked fabulous in the changing room has no place in your wardrobe. C\u2019est la vie! But at Old Navy, you can still get your money\u2019s worth from their in-store return policy:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Direct returns <\/strong>\u2013 To return a store purchase, simply bring the paper or email receipt for a full refund! When returning online orders at a store, you\u2019ll also need your purchasing credit card or shipping confirmation email.&nbsp;<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Exchanges <\/strong>\u2013 In a store, exchanges are easy-peasy. After processing your return, an Old Navy associate can immediately help you check out with your new item.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Gift Returns <\/strong>\u2013 When it comes to gift returns, your proof of purchase determines your refund. Invoices will get you a gift card of equal value, while receipts get you a merchandise voucher.&nbsp;<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Keep_Saving_at_Old_Navy_with_RebateKey\"><\/span>Keep Saving at Old Navy with RebateKey<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Easy returns are just one more reason to shop at Old Navy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once you\u2019ve dropped off or shipped your return, you\u2019ll be ready to restock your wardrobe with something better. And with RebateRebateKey, you can save even more when shopping at Old Navy!&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To access the latest discounts, sale items, and cash-back rewards, you can\u2019t beat our exclusive deals with major retailers. Sign up for <a href=\"https:\/\/rebatekey.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">RebateKey<\/a>, and watch the savings roll in.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sources:&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Old Navy. <em>Refunds and credits. <\/em><a href=\"https:\/\/oldnavy.gap.com\/customerService\/info.do?cid=82724&amp;cs=refunds_and_credits&amp;mlink=82724,27656656,csLink_82724&amp;clink=27656656\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/oldnavy.gap.com\/customerService\/info.do?cid=82724&amp;cs=refunds_and_credits&amp;mlink=82724,27656656,csLink_82724&amp;clink=27656656<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Old Navy. <em>Returning or exchanging items bought online. <\/em><a href=\"https:\/\/oldnavy.gap.com\/customerService\/info.do?cid=82724\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/oldnavy.gap.com\/customerService\/info.do?cid=82724<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Old Navy. <em>Stores<\/em>. <a href=\"https:\/\/oldnavy.gap.com\/stores\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/oldnavy.gap.com\/stores<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Old Navy, shopping success is practically guaranteed. Who can resist cute staples, trendy designs, and affordable prices?&nbsp; But no matter how much you love a store, you easily can&#8230;<\/p>\n","protected":false},"author":3,"featured_media":2991,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-2983","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-popular"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What Is Old Navy&#039;s Return Policy? | RebateKey<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rebatekey.com\/blog\/what-is-old-navys-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Is Old Navy&#039;s Return Policy? | RebateKey\" \/>\n<meta property=\"og:description\" content=\"At Old Navy, shopping success is practically guaranteed. 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